Business Engagement Manager
Job Type | Contract |
Location | Lausanne |
Area | Switzerland, Switzerland |
Sector | Cloud Platform & Infrastructure |
Salary | £570 per day |
Currency | CHF |
Start Date | ASAP |
Advertiser | remoteapi |
Job Ref | CR/079034 |
Job Views | 592 |
- Description
Business Engagement Manager
(Contract until End of Year)
Location: Lausanne
Type: Hybrid
Purpose of the Job:
As a Business Engagement Manager, you will serve as the liaison between technical solutions, business objectives, and customer needs, ensuring effective implementation and alignment of CRM strategies with business goals. Your role will involve continuous learning and staying updated with the latest CRM trends and technologies.
Responsibilities:- Act as the primary point of contact for business stakeholders, ensuring effective stakeholder management.
- Provide support to stakeholders throughout the project lifecycle, from inception to execution, and deliver insights and recommendations for future improvement.
- Lead CRM projects including Automated Journeys, Automated Triggers, and Business as Usual (BAU) campaigns.
- Ensure seamless functioning of automations daily and collaborate with cross-functional teams to resolve any issues.
- Implement proper segmentation strategies and derive actionable insights from CRM data.
- Collaborate with CRM operations lead, developers, and interns to ensure timely and quality project execution.
- Shape projects in collaboration with stakeholders, incorporating best practices and lessons learned from previous campaigns.
- Assist stakeholders in creating project briefs and pitching projects in backlogs.
- Generate consumer reports, insights, and recommendations in coordination with the CRM Data Lead.
- Provide regular recommendations to stakeholders and the CRM Data Lead for automating reports and enhancing CRM segmentation dashboards.
Qualifications / Experience Required:- Education: Higher education or Master's degree in Business Studies / Marketing or Equivalent.
- Professional Experience: Minimum 2-3 years in digital marketing, customer relationship management, or customer experience. Proficiency in English.
- Experience working in an agile environment is essential.
- Nice to have: Exposure to a multinational environment, familiarity with CRM systems like Salesforce or Microsoft Dynamics.
Soft Skills:- Strong communication skills: Excellent verbal and written communication to convey insights, strategies, and expectations.
- Customer Experience Management: Deep understanding of customer journeys to enhance satisfaction and loyalty.
- Stakeholder Management: Ability to manage expectations of various stakeholders.
- Team Collaboration: Skilled at working in cross-functional teams to ensure alignment.
- Data Analysis: Ability to interpret CRM data accurately to make informed decisions.
- Problem Solving: Strong problem-solving skills to address challenges creatively.
- Business Analysis: Good knowledge in the field of digital marketing and CRM.
- Familiarity with Agile and Scrum methodologies.
The Company Culture:
Positive Impact: With a commitment to ethical and sustainable practices, the join a business that helps clients drive digital innovation while minimizing environmental impact and promoting social responsibility.Trust and Data Protection: Join a culture that prioritizes data security throughout the digital value chain, ensuring businesses can trust their data is protected and risks are mitigated effectively.
Collaborative Solutions: The client facilitates collaboration and productivity improvements for businesses, making it easier for teams to work together efficiently and effectively in a digital environment.
- Experience
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