Technical Solution Consultant
Job Type | Contract |
Location | England |
Area | UK, UK |
Sector | Software Development |
Salary | Market related |
Currency | GBP |
Start Date | ASAP |
Advertiser | remoteapi |
Job Ref | CR/079036 |
Job Views | 442 |
- Description
Templeton and Partners are looking for Technial Solution Consultant for our global Client. He will works within the Product & Service Operations (PSO) organization to help businesses through scaled service delivery & operations. . As part of the PSO organization, the Product Support Analysts are creative problem solvers who strive to ensure businesses are utilizing advertising solutions as efficiently and as effectively as possible.
Skills:
· Experience in the Digital Advertising and/or Technology industries
· Experience with troubleshooting and ticket escalation
· Experience translating technical concepts and solutions to non-technical audiences
· Experience of using advertising technologies such as pixels, ad servers, auctions and delivery
· Experience working with web technologies including, but not limited to: HTML, CSS, JavaScript, HTTP, Restful APIs
· Familiarity with SQLTop 3 non-negotiable skills:
- At least 2yrs ad tech experience in a technical role
- Experience on the App side of online advertising
- Experience with internal and external stakeholders
Good to have skills:
- Demonstrated reviewing or coding.
- Computer science background
- Experience working with a ticketing system
Responsibilities:
· Build technical knowledge and expertise in various advertising products
· Provide consultative guidance to sales teams and external clients on best practices and product setups
· Troubleshoot and prioritize technical advertising issues, and escalate to specialists when appropriate for further troubleshooting or de- bugging
· Effectively communicate technical resolutions, workarounds, and product confusions to the sales and account team
· Facilitate a high-end customer experience related to support for advertising bugs and ensure all support SLAs are met
· Identify opportunities to optimize and automate workflows and support processes